BEBECONFORT UAE
Refund & Return Policy
Effective date: 15 May 2026
At BebeConfort, your family's comfort and trust matter as much to us as they do to you. This policy explains how returns, exchanges, and refunds work for anything purchased directly from www.bebeconfort.ae or its sub-domains, and reflects your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.
1.1 Return window.
You have 7 days from the date you receive your order to request a return.
1.2 Condition requirements.
To qualify for a return, the product must be:
• Unused and undamaged.
• In its original packaging, with all tags, accessories, and documentation included.
• In the same condition it was in when delivered to you.
1.3 Sale and promotional items.
Items purchased at a reduced price during a sale or promotion are eligible for exchange or store credit within 7 days of purchase, in line with the standard window above. Refunds are not available on discounted items unless the product is defective — see Section 6.
1.4 Items that cannot be returned.
The following are not eligible for return or refund:
• Products that have been used, altered, or damaged through misuse — even if still under warranty.
• Products without their original packaging or tags.
• Personalized or custom-made products.
• Perishable products or those with a limited shelf life.
• Any item from a bundle, unless the full bundle is returned together.
• Products missing any parts or accessories.
• Products marked as final sale or non-returnable at checkout.
• Free gifts or promotional add-ons received with a bundled purchase, if the paid item is being returned without them.
• Products purchased in one country and returned in another — this includes purchases made by a third party or reseller on your behalf.
Contact our Parent Support Team within 7 days of receiving your order, through any of the channels below:
• Email: customerservice@areenew.ae.
• Phone: +971 600 544 044.
• WhatsApp: +971 4 547 6356.
Please include your order number, the product name, and the reason for return. Our team will confirm eligibility and share the next steps, usually within 1–2 business days.
All return requests require approval before an item is shipped back to us.
• Pack the product securely in its original packaging, or suitable equivalent, to prevent damage in transit.
• Return shipping is at your cost, unless the return is due to our error or a product defect.
• We recommend using a trackable courier service.
• Original packaging should be free of excessive tape, writing, or damage — heavily marked packaging may affect approval.
4.1 Inspection.
Once we receive your return, our team inspects it against the eligibility criteria above. This typically takes 2–3 business days from the day we receive the item.
4.2 Refund timing.
If approved, your refund is processed within 15 business days, to your original payment method:
• Card payments: refunded to the original card, timing may vary by bank.
• Digital wallet payments: refunded to the original wallet.
4.3 If your return isn't approved.
We'll contact you to explain why and walk through your options, which may include having the item shipped back to you at your cost.
4.4 Accuracy of returned items.
The item you send back must match what you originally purchased. Returns with incorrect items, empty packaging, or mismatched serial numbers will be declined and may be escalated further.
4.5 Responsible use of this policy.
We reserve the right to warn, restrict, or suspend accounts that show a pattern of excessive returns, returns of items not in their original condition, or repeated cancellation or refusal of orders.
Prefer an exchange instead of a refund? Let our Parent Support Team know when you start your return. We'll do our best to accommodate your preferred item based on stock availability. If it's unavailable, we'll offer store credit as an alternative.
Received something faulty or damaged? Contact us right away, ideally with photos of the issue and the packaging. In these cases:
• We cover the return shipping cost.
• We'll offer a replacement, repair, or full refund, based on what works best for you.
• No 7-day clock applies while the item remains within its manufacturer warranty period.
6.1 What counts as a defect.
A defect is any manufacturing or material issue that affects the product's quality or safety beyond what you'd reasonably expect from normal use.
6.2 What isn't covered as a defect.
• Normal wear and tear.
• Damage from negligence, improper use, or accidents.
• Damage from electrical surges or exposure to sea air.
• Issues caused by inadequate care of the product.
• Damage from unauthorized modifications.
• A product that works as described but simply doesn't suit your personal preference.
• Start your return within the 7-day window from the date you receive your order.
• Take reasonable care of the product and its packaging while preparing it for return.
• Give us accurate, complete details so we can process things quickly.
Nothing in this policy limits your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations, including your right to a repair, replacement, or refund for goods that are defective or not as described.
We may update this policy from time to time to reflect changes in our operations or the law. Updates take effect as soon as they're posted to our website, and the version in effect at the time of your purchase will apply to your order.
Questions or need a hand with an order? Our Parent Support Team is here for you — reach out any time.
