BEBECONFORT UAE
Shipping Policy
Effective date: 15 May 2026
At BebeConfort, we know that when you're waiting on something for your little one, every day counts. Here's everything you need to know about how we get your order to your door, on us.
• Orders are processed within 1–2 business days, excluding weekends and public holidays.
• Orders placed after 2:00 PM (UAE time) begin processing the next business day.
• During promotions, product launches, or peak periods, processing may take slightly longer — we'll flag this at checkout if it applies.
We currently deliver across the United Arab Emirates.
All BebeConfort orders are delivered by Elite Co., our courier partner. Once your order is on its way, you can track it in real time at:
Please allow up to 24 hours after dispatch for tracking details to become active.
• UAE Standard Delivery: 2 business days from the date your order is processed.
• Delivery timelines are estimates and may occasionally vary due to courier delays, weather conditions, or public holidays.
Delivery is completely free on all BebeConfort orders across the UAE — no minimum spend, no hidden fees. The only exception is re-shipping charges in the case of failed delivery attempts due to incorrect details, covered in Section 6 below.
• Elite Co. will attempt delivery up to 3 times.
• If all 3 attempts are unsuccessful due to an incorrect address, unavailability, or no response, your order will be returned to us.
• In this case, we'll reach out to arrange re-delivery, and re-shipping charges may apply.
Please double-check your shipping details before placing your order. BebeConfort is not responsible for delivery delays or failures caused by incorrect or incomplete address information, though our Parent Support Team is always happy to help sort things out.
If your order arrives damaged or with items missing, let us know within 48 hours of delivery. Clear photos or a short video of the packaging and products help us investigate quickly and get things resolved.
If tracking shows your order as "Delivered" but it hasn't arrived, please notify us within 24 hours so we can coordinate with Elite Co. and locate your package as quickly as possible.
Need to send something back? Our shipping policy covers getting your order to you — for everything about returning it, see our Refund & Return Policy, which outlines eligibility, timelines, and how refunds are processed.
Our Parent Support Team is here to help with any shipping questions:
• Email: customerservice@areenew.ae.
• Phone: +971 600 544 044.
• WhatsApp: +971 4 547 6356.
Have questions about your delivery? Reach out any time — we're here for you.
